AI may answer some New Orleans 911 calls

Calling 911 is one of those moments when you expect a human voice on the other end.

In New Orleans, though, an artificial intelligence system may answer in a limited situation involving certain calls about already reported auto crashes.

The Orleans Parish Communication District handles 911 emergency communications in Orleans Parish.

OPCD says the AI helps manage repeat crash reports while keeping human call-takers available for other emergencies.

Hearing an automated voice after dialing 911 could make anyone pause.

So, here is what the system actually does, when it steps in and where humans remain in control.

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SMART STREET SENSORS COULD BE WATCHING YOUR CITY NEXT OPCD began working with emergency communications company Carbyne on AI-assisted call triage before launching the system in 2023.