10 online shopping platforms with most complaints; non-delivery tops list
In 2025, Flipkart, Amazon, and Meesho topped the charts for consumer complaints among e-commerce platforms.
The National Consumer Helpline handled an impressive 91 crore in refunds, mainly involving e-commerce disputes.
The most common complaint highlighted was product non-delivery.
Additionally, the Central Consumer Protection Authority penalized 47 platforms for unfair practices, while consumers can conveniently lodge complaints by dialing the toll-free number 1915.
5News aggregated this summary from the outlet’s public feed. The full article, with all the context, is on timesofindia.indiatimes.com — the content belongs to Times of India.
